Refund and Returns Policy
Last updated: 11 May 2026
Thank you for shopping with Awestruck by Glory.
This policy explains how refunds, returns, exchanges and order issues are handled for products sold through this store.
Books listed on this website
Some books shown on this website are listed for information and convenience only. When you click through to buy a book on Amazon, the purchase is completed directly through Amazon.
We do not process the payment, ship the book, or handle returns for Amazon purchases. Any refund, return, delivery or order issue for a book purchased through Amazon must be handled directly through Amazon according to Amazon’s own policies.
Merchandise, wall prints and clothing
Merchandise, wall prints and clothing sold through this website are made to order. These products are printed, packed and shipped by our fulfilment partner after your order has been placed.
Because these items are made to order, we do not offer returns or exchanges for:
- change of mind
- ordering the wrong size
- choosing the wrong colour
- entering the wrong delivery address
- deciding that you no longer want the item
Please check product details, size guides, colours and your shipping address carefully before placing your order.
Damaged, defective or incorrect items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your order.
Please include:
- your order number
- your name and email address
- a short description of the problem
- clear photos showing the issue
- a full photo of the item where possible
Once we have reviewed the issue, we will arrange a replacement, reprint, or refund where appropriate.
In many cases, you will not need to return the damaged or incorrect item, but please do not dispose of it until we have confirmed the next steps.
Lost orders
If your order has not arrived and the estimated delivery date has passed, please contact us as soon as possible.
Lost-in-transit claims must be reported within 30 days of the estimated delivery date.
Before contacting us, please check:
- that the shipping address in your order confirmation is correct
- whether your local post office or carrier is holding the package
- whether the package was left with a neighbour or in a safe place
If the carrier confirms that the package was lost in transit, we will work with our fulfilment partner to arrange a replacement or refund where appropriate.
If tracking shows that the package was delivered, but you have not received it, we will do our best to help you investigate. However, we cannot guarantee a free replacement where the carrier has marked the order as delivered.
Wrong or incomplete shipping address
Please make sure your shipping address is correct before completing your order.
If an order is returned because the address was wrong, incomplete, or could not be delivered to, you may be responsible for the cost of reshipping the order.
If you notice a mistake in your delivery address, contact us immediately. We may be able to update the address if the order has not yet entered fulfilment or shipped.
Cancellations
Because products are made to order, cancellations are only possible if the order has not yet entered production.
Please contact us as soon as possible if you need to cancel an order. Once production has started, we usually cannot cancel or change the order.
Customs, duties and import taxes
International orders may be subject to customs fees, duties, import taxes or other charges when they arrive in your country.
These charges are not set by us and are not included in our product or shipping prices unless clearly stated at checkout. Any customs or import charges are the responsibility of the customer.
How to contact us
For any order issue, please contact us at:
Email: info@store.awestruckbyglory.com
Website: https://store.awestruckbyglory.com/
Please include your order number so we can help you more quickly.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.